Frequently Asked Questions
What payment methods do you accept?
We accept major credit/debit cards and Koko payment options. All payments are processed securely.
Can I cancel my order after it’s placed?
Once an order is placed, we cannot offer a cash refund. However, store credit will be issued for cancellations.
Can I return or exchange items?
Certain items may be eligible for exchanges. The exchange process takes 3–8 working days. Please check item eligibility before requesting an exchange.
How long will my order take to arrive?
Orders are typically delivered within 3–7 working days. Delivery times may vary depending on your location.
How do I use my store credit?
Store credit can be applied at checkout toward any eligible purchase. It cannot be redeemed for cash.
How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS to monitor its delivery.
What if an item is out of stock?
Out-of-stock items may be restocked at a later date. You can sign up for notifications on specific products.