Return Policy
Return & Exchange Policy
Hassle-managed exchanges, fast store credits, and clear safeguards for orders.
Eligibility & Conditions
Note: Products in the SALE category are not eligible for return, exchange, or store credits.
| Reason for Return | Eligibility | Conditions |
|---|---|---|
| Received an incorrect product | Yes | Unused, in original packaging, all tags intact. |
| Product does not match description | Yes (within 7 days) | Unused, in original packaging, all tags intact. |
| Received a damaged product | Yes (within 7 days) | Unused, in original packaging, all tags intact. |
| Items from SALE category | Not eligible | No returns, exchanges, or store credits. |
Important Terms
- Exchanges are limited to one request per order.
- Each return/exchange incurs an additional delivery charge of LKR 500.
- Store credit excludes handling and shipping fees.
- Store credit must be used in a single order; it cannot be split across purchases.
- All handling and delivery fees are excluded from store credits and refunds.
- Footwear purchased during a sale:
- Size change for the same design retains the same discount.
- Changing to a different design uses original MRP; the difference is payable.
SALE category items are strictly non-returnable and non-exchangeable.
Return Process
Send the item to the address below. After inspection, an exchange or store credit will be processed.
Return Address
East-West Warehouse
81/11, 3rd Lane, New Nuge Road, Peliyagoda
PickMe/Uber Search: East West Self Storage Peliyagoda
Support
Phone: 076 825 2525
Email: socialcom@tridentdistributors.lk
FAQs & Notes
Do you offer cash refunds? No. Store credit is provided for eligible returns only.
How long do credits take? Credits are issued after item inspection is complete.
What if shipping was paid? Shipping and handling are excluded from store credit.
Reminder: SALE items are not eligible for returns or exchanges.