Return Policy
Returns & Exchanges
We are committed to a fair and efficient after-sales experience. Please review the policy below for eligibility, exchanges, store credit, and important purchase conditions.
Eligibility Guidelines
Returned items must be unused, in original packaging, with all tags intact.
Incorrect item received.
Product received damaged.
Item does not match description.
Requests must be raised within 7 days of delivery.
SALE category purchases.
Used or worn items.
Missing tags or damaged packaging.
Requests made outside the allowed period.
Important Terms
Each order is limited to one exchange request only.
Every approved return or exchange carries an additional courier fee of LKR 500.
Store credit must be redeemed in a single purchase and cannot be split across multiple orders.
Original delivery charges and handling fees are excluded from store credit calculations.
A size exchange for the same design will retain the original promotional price.
Changing to a different design will be billed based on the original marked price.
All items purchased from the SALE collection are considered final sale and are not eligible for return, exchange, or store credit.
How to Return an Item
East-West Warehouse
81/11, 3rd Lane,
New Nuge Road, Peliyagoda
PickMe / Uber Search:
East West Self Storage Peliyagoda
Once the item is received and inspected, our team will confirm eligibility and proceed with exchange approval or store credit issuance.
Customer Assistance
Email: socialcom@tridentdistributors.lk
Phone: +94 76 825 2525