Shipping Policy
Shipping & Delivery Policy
Fast processing, clear timelines, and fair delivery fees across Sri Lanka.
Overview
On-time delivery is a priority. Orders are processed rapidly with islandwide coverage and transparent fees.
Working Days
Monday–Friday. Orders placed on Saturday or Sunday are processed on Monday.
Delivery Partner
Orders are delivered via a trusted partner with proof-of-delivery protocols.
Proof on Delivery
Signature required; a photo of the package may be captured as confirmation.
Delivery Details
| Service | Availability | Notes |
|---|---|---|
| Islandwide Delivery (Order ≥ LKR 5,000) | Free | All districts in Sri Lanka. |
| Islandwide Delivery (Order < LKR 5,000) | LKR 500 | Flat delivery fee applies. |
| Cash on Delivery (COD) | Available | Eligible for orders below LKR 25,000/= only. |
| Delivery Time (Colombo 1–15) | 3–5 working days | Excludes public and bank holidays. |
| Delivery Time (Outside Colombo 1–15) | 5–10 working days | Excludes public and bank holidays. |
Estimated timelines begin once the order is shipped (not at checkout or payment confirmation).
Shipping dates may vary due to government travel restrictions or adverse weather conditions.
Processing & Dispatch
Orders are prepared for dispatch after payment confirmation. If placed on public or mercantile holidays, dispatch is arranged on the next working day.
Tracking details (if applicable) will be shared after shipment handover to the delivery partner.
Delivery Confirmation
Recipients must provide a signature upon receipt. Delivery personnel may capture a photo of the delivered package as confirmation.
Do not accept the shipment if the package is open or damaged. Report immediately via phone or email below.
Exchanges & Fees
Exchange deliveries carry a flat fee of LKR 500 per exchange request.
Refer to the Return & Exchange Policy for eligibility, timelines, and store credit terms.
Support & Reporting
Customer Care
Email: socialcom@tridentdistributors.lk
Phone: +94 76 825 2525
For damaged or tampered parcels, contact immediately with the order number, photos, and delivery details.